How to make a complaint

We always try to get things right but we know that sometimes things can go wrong. If you are not happy about our service please tell us.

We will aim to resolve matters for you as quickly as possible, so please tell us as much as you can about your concerns using one of the methods below to contact us.

How to get in touch

Call us

Call us on 01285 878 201
between 0800 and 1700 Monday to Friday

Send an email

Send an email to
You will receive an immediate return email acknowledgement confirming we have received your email.
We will also send you a formal written acknowledgement with a personal contact name for future communications.

Write to us

Write to us at:
Client Liaison
St. James's Place Wealth Management
1 Tetbury Rd

Complete the form

Complete the following form and we will investigate matters for you.  We will contact you as soon as we can to discuss your concerns.
The information you provide will only be used for the purposes of answering your concerns.

Your details

Complete the form
Your title
* Your first name
* Your surname
* First line of your address
* Postcode
Plan type
Plan number / reference
Preferred contact number
Email Address
Tell us about your concerns
(We'll be in touch with you
within 5 working days)
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