SJP Our strategy

Our purpose is to empower clients with invaluable advice to realise bolder ambitions.

This is why we are here. It drives our advisers, our employees and everyone else across our community, and it underpins our strategic direction.

What we will do

Our strategy is made up of 4 pillars:

  • Brilliant basics

    Our aim is to simplify and standardise our operations, ensuring we deliver great outcomes for our clients. Key areas of focus include streamlining core processes, enhancing our data capabilities, and championing our industry, driving improved awareness of the value of financial advice.

    Progress made during 2025:

    • We successfully implemented our new simple, comparable charging structure in August 2025
    • We made good progress in our historic client service evidence review, getting deep into the operational phase of this complex programme.
    • We strengthened our brand awareness
    • We joined 18 leading firms to launch the UK Retail Investment Campaign
    • We introduced or piloted a range of AI tools to support the Partnership
  • Differentiated client proposition

    Our aim is to enhance our client proposition by tailoring it to the needs of different client segments. We are broadening investment choice for clients, enhancing digital engagement and tailoring our service for different segments, for example by looking to enhance our high-net-worth proposition. 

    Progress made during 2025:

    • We successfully launched the Polaris Multi-Index range of funds
    • We saw more than a 100% uplift in the number of clients registered to use our client app.
    • We began work to enhance our high-net-worth proposition

Our aim is to simplify and standardise our operations, ensuring we deliver great outcomes for our clients. Key areas of focus include streamlining core processes, enhancing our data capabilities, and championing our industry, driving improved awareness of the value of financial advice.

Progress made during 2025:

  • We successfully implemented our new simple, comparable charging structure in August 2025
  • We made good progress in our historic client service evidence review, getting deep into the operational phase of this complex programme.
  • We strengthened our brand awareness
  • We joined 18 leading firms to launch the UK Retail Investment Campaign
  • We introduced or piloted a range of AI tools to support the Partnership

Our aim is to enhance our client proposition by tailoring it to the needs of different client segments. We are broadening investment choice for clients, enhancing digital engagement and tailoring our service for different segments, for example by looking to enhance our high-net-worth proposition. 

Progress made during 2025:

  • We successfully launched the Polaris Multi-Index range of funds
  • We saw more than a 100% uplift in the number of clients registered to use our client app.
  • We began work to enhance our high-net-worth proposition
  • Leading adviser offering

    Our aim is to remain the best place to be a financial adviser in the UK. This includes continuing to provide superior adviser support as part of a collaborative community, evolving our market-leading succession proposition and further enhancing our Financial Adviser Academy programme. 

    Progress made during 2025:

    • We established a new performance business unit to increase the quality and productivity of the Partnership.
    • We increased the transparency of our succession proposition
    • We renewed our focus on bringing the Partnership together by developing a range of regional events.
       
  • Performance-focused organisation

    Our aim is to drive empowerment, accountability and high performance across the SJP community. This means embedding high performance into our culture, maintaining disciplined capital allocation and optimising our cost base to create capacity for strategic reinvestment to drive growth. 

    Progress made during 2025:

    • Refreshed our senior leadership team
    • Completed the implementation of our organisational redesign to align teams with strategic priorities and drive growth
    • Secured cost savings through our organisational redesign, optimising commercial relationships with suppliers and rationalising our property footprint
    • Demonstrated commitment to our capital allocation framework by providing reliable shareholder returns in line with our guidance 

Our aim is to remain the best place to be a financial adviser in the UK. This includes continuing to provide superior adviser support as part of a collaborative community, evolving our market-leading succession proposition and further enhancing our Financial Adviser Academy programme. 

Progress made during 2025:

  • We established a new performance business unit to increase the quality and productivity of the Partnership.
  • We increased the transparency of our succession proposition
  • We renewed our focus on bringing the Partnership together by developing a range of regional events.
     

Our aim is to drive empowerment, accountability and high performance across the SJP community. This means embedding high performance into our culture, maintaining disciplined capital allocation and optimising our cost base to create capacity for strategic reinvestment to drive growth. 

Progress made during 2025:

  • Refreshed our senior leadership team
  • Completed the implementation of our organisational redesign to align teams with strategic priorities and drive growth
  • Secured cost savings through our organisational redesign, optimising commercial relationships with suppliers and rationalising our property footprint
  • Demonstrated commitment to our capital allocation framework by providing reliable shareholder returns in line with our guidance 

How we will deliver

Our strategy is split into two phases: strengthen and amplify.

The strengthen phase covers 2024 – 2026, during which time we will work hard to strengthen our fundamentals for the future. For example, we have delivered our simple and more comparable charging structure, and are working to refund those clients where ongoing servicing has not been evidenced historically.

From a strong base, from 2027 onwards we will move into the amplify phase where we will elevate and expand our leading offering in order to drive further growth.

Our ambitions

Leading adviser advocacy
High-performing, empowered and engaged colleagues
c.95 %
annual client retention
Mid-to-high single digit annual FUM growth over time

 

Doubling the Underlying Cash result from 2023 to 2030
man smiling
Market opportunity

We are ideally positioned to take advantage of the increasing demand for financial advice in the UK.

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Business model
Business model

We are the UK’s leading provider of advice-led wealth management, delivered exclusively through the St. James’s Place Partnership.

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Financial results

We reported strong operating and financial performance for 2025, demonstrating the power and quality of our advice-led business model.

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SJP Approved 31/07/2025