Tim knew exactly what he needed from his financial adviser – a complete picture of all his pensions and assets, so he and his wife could feel confident they would achieve their goals. 

sat around table

Over the last 25 years, SJP client Tim has built a highly successful and lucrative career in software sales and management – and picked up a number of workplace pensions as he moved companies. 

Tim approached his SJP Partner, Nick with a very clear idea of what he wanted to know – where all those pensions were, and what were they worth. 

He and Nick share their story and explain why tracking down all your pensions is the critical first step towards feeling confident about your financial wellbeing in later life.

Right from their first meeting at the local coffeehouse late in 2022, Tim made it clear to his SJP Partner, why he wanted to seek financial advice.

“I’m not saying you wake up in the middle of the night in a cold sweat,’ Tim says. “But it does suddenly cross your mind – what’s happened to that company pension I paid into for 14 years? Where’s the money I worked so hard for – and what’s it worth?”

It’s a familiar story. Pensions that came with a position you held early in your career, or for a short time, can drift out of sight – and out of mind, potentially leaving you out of pocket.

“Most people around my age – I’ve just turned 50 – will almost inevitably have a number of different pensions, preserved at the time you left that job.”

Tim had five pensions he could recall, but getting the full picture was, he says “long overdue.”

coffee

Taking charge of your pensions

A former boss of Tim’s recommended he speak to Nick, her personal SJP adviser. Over their first coffee, Tim asked Nick to track down his pensions, and build up a clear picture of what they were now worth.

Hunting down old pensions can take considerable detective work. As Nick explains, pensions don’t stay put, any more than people do. “Pension companies get bought out by each other, so your account number from 1999 could be with a different pension provider now, and have a completely different account number,” he says. “And Nick discovered one he’d forgotten about.”

However, once started, the process proved swift. Tim was delighted when Nick came back with his recommendations within a week, having tracked down all six pensions. Some were quite small amounts, but two had grown to six figure sums.

 

Consolidating the pensions and completing the picture

Now he had an overview of his total assets, Tim was keen to “get all my money in one place and get it into the right funds,” he explains. He and his wife also wanted to open a ‘Help-the-kids-buy-a-house’ ISA. After looking at his whole financial picture and deciding what was right given his circumstances and goals, he and Nick began the process of transferring the pensions into one centralised pot.

“A pension transaction always feels more significant than a normal banking transaction,” says Tim. “But Nick and his team have made the transfer process simple, and hassle free.“

“When it’s complete I receive a printed statement on high quality paper, clearly stating the transaction has taken place. It feels like holding a shares certificate.”

"We wanted to be mortgage-free by fifty, which we've nearly done"

Tim,
Client
tim and wife retirement plan
Looking to the future

Tim and his wife already have some clear goals and knowing that they would be able to afford them was very reassuring. They knew when they wanted to retire, that they were keen to travel, that they could consider a second home if they chose, and they wanted to help their daughters get on the property ladder.

 

Asking for help is the first step

Tim says he’s lucky, because he’s comfortable talking about money, partly because of his upbringing and his professional life. “But lots of people aren’t,” he says.

“They might say ‘I don’t understand finance,’ or ‘financial advice sounds expensive’, or ‘I don’t know where my pension is.’ Any or all of those reasons might hold you back from talking to a financial adviser. But you should.”

“People are often scared they won’t understand all the financial jargon. Nick used layman’s terms and didn’t get over-technical describing the different funds in my pension portfolio. He’s someone you can talk to, not a faceless company.”

The value of financial advice – facing your future with confidence

Now that Tim has all his pension money in one place, he describes feeling calmer and more reassured.

“If I want to know how my funds are doing, I check the SJP dashboard. I look at the percentage return, year-to-date and if I get anything over 10% over an extended period – I’m happy.”

“Knowing where all my pensions are, and what they’re worth, has made me feel confident about my future, and financially secure.”
This is just one client’s story, and each situation is unique. The advice given to Tim was provided after a full evaluation of specific needs, circumstances and requirements, and was correct at the time it was given. The solutions provided may not be suitable for everyone, and the information provided here does not constitute advice.

Past performance is not indicative of future performance.

The value of an investment with St. James’s Place will be directly linked t the performance of the funds you select, and the value can therefore go down as well as up. You may get back less than you invested.

The favourable tax treatment of ISAs may not be maintained in the future and is subject to changes in legislation.

Read more client stories

liz and evan
Relationships matter as much as money

Financial advice isn't only about your relationship with money. It's about your relationship with your adviser. Evan and his SJP Partner, Liz, look back at their 32-year friendship.

Read more
builder
Rethinking pension plans for a secure future

With a successful buy-to-let business and a property portfolio, St. James’s Place client Nick Taylor didn’t give his pension a second thought. But working with his SJP Partner, James, has opened up opportunities he didn’t know existed.

Read more
sitting in garden
Supporting an elderly parent in long-term care

Thanks to expert advice, a St. James’s Place client was able to ensure his mother’s care-home fees were covered for life - and reduce a potentially high Inheritance Tax bill.

Read more
SJP Approved 20/05/2025