Frequently asked questions

SJP advises more than 988,000 clients on investments and all aspects of financial services. SJP’s products and services range from investment advice to pension planning, mortgages, and income protection to later-life care and financial wellbeing.

SJP is one of the UK’s largest advice-led wealth management companies. We advise our clients through our 4,852-strong Partnership of highly qualified advisers. Money is involved in almost every major decision we make about our lives, our lifestyles, and our future. So our Partners are here to build longstanding relationships so you can confidently make the right financial decisions to live life the way you imagine.

Growing your future with SJP (PDF)

Your home may be repossessed if you do not keep up repayments on your mortgage.

The value of an investment with St. James's Place will be directly linked to the performance of the funds you select and the value can therefore go down as well as up. You may get back less than you invested.

From 2013, SJP have been fully listed on the London Stock Exchange (LSE), and therefore the ownership is like any other listed company.

Whilst there are some substantial shareholders who may own up to 10% of SJP, 100% of SJP shares are freely traded on the LSE and therefore there are no “owners” apart from the individual shareholders.

As at 31 December 2023

There are now 4,852 St. James’s Place advisers in the SJP Partnership, making it one of the largest networks of accredited and Chartered advisers in the UK.

SJP Partner practices range from some of the largest financial advice providers in the UK, to small, family-run businesses and sole traders. Our Partners are based in communities across the UK and live locally to their clients. They are often active in the community, supporting financial education initiatives in schools and colleges, and encouraging financial wellbeing and education in local businesses.

SJP selects only the very best advisers in the business and continuously invests in their personal and professional development and technical ability. Because of this, we guarantee the suitability of every piece of advice our Partners give.

4,852 advisers as at 30 June 2024

SJP had 988,000 clients at 30 June 2024. SJP’s youngest client is less than one year old and the eldest is over 100.

SJP’s clients and their families are from all backgrounds, ages, and life stages. SJP has advised many of them for decades and often across several generations of family members.

SJP is proud to hold an outstanding rating on VouchedFor, the UK’s leading consumer review site for financial advisers, with a score of 4.9 out of 5 from over 32,813 reviews.

Just like other businesses in the financial services industry, St. James's Place makes money by charging clients fees for financial advice and managing their investments.

A portion of those charges go to SJP's financial advisers, and the rest covers administration and fund manager charges.

It's important to us that investors have the reassurance that their investment is protected in the unlikely event of St. James’s Place suffering any financial difficulties.

Read more about how your investments are protected.

At St. James’s Place you can invest as little as £150 per month into an ISA, or £1,500 as a lump sum payment. ISAs are one of the most popular, tax-efficient ways to start saving on a regular basis.

St. James’s Place is one of the UK’s largest and most respected financial advice providers. Your St. James’s Place Partner is always happy to discuss the best ways to save and invest for the future you imagine and will create a personal financial plan that’s based on your life goals, and your financial wellbeing.

Experience shows that you stand the best chance of strong returns and stable growth if you invest regularly and over the long-term. This attitude of ‘decades, not days’ means that you can ride out the inevitable rises and falls of the stock market and see greater returns over time.

By taking a long-term approach, we’ll help make sure that you have enough money to live life the way you want to, for as long as you want to.

The value of an investment with St. James's Place will be directly linked to the performance of the funds selected and may fall as well as rise. You may get back less than the amount invested.

The favourable tax treatment of ISAs may not be maintained in the future as they are subject to changes in legislation.

St. James’s Place has undertaken a number of changes in the past 6 months, marked by the appointment of a new CEO, Mark FitzPatrick and the announcement of its revised charging structure set to take effect during the second half of 2025.  Additionally, St. James’s Place has announced a landmark brand advertising campaign for 2024 which will bring together the benefits of financial advice.

SJP is a financially robust business. We operate with a simple business model, a prudent approach to risk and solvency, and high corporate governance standards. Together, these contribute to ensuring client assets are safeguarded in all foreseeable circumstances.

SJP has robust statutory and regulatory controls which protect clients and their investments across all our products. This happens via a range of protection measures including regulatory protection, industry compensation, safekeeping, and the assets held to back client products.

Our simple business model is to support clients with long-term financial planning and investment, the latter through our own range of unit-linked investment products. Our approach to managing solvency mirrors this, so we hold assets to match client unit-linked liabilities, plus a management solvency buffer (MSB), comfortably exceeding the regulatory requirements and providing a high level of reassurance to our clients. The strength of SJP’s financial position is also reflected in it’s a-graded credit rating with Fitch.

Claims Management Companies and law firms advertise their services and can raise a complaint on your behalf – they often simply take your information and pass it to SJP to investigate. They might not charge for this at the point of making the complaint, but they may take up to 30% in fees from any compensation that you are offered. You do not have to use a Claims Management Company or law firm if you have a complaint about SJP – you can contact us direct and receive the total amount of any compensation.

We understand that things sometimes go wrong. If you haven't received the service you require from your adviser we're here to help. We'll offer you a safe space to have an honest conversation, to listen without judgement and give you the time you need to explain your concerns. And of course, all of this will be without charge.

More information on why people are making claims or how to make a complaint.

On 17 October 2023, SJP announced that it would be changing its charges over the next two years, and that generally, these changes will reduce existing clients’ charges. As a result of the future changes to the charging structure, Unit Trust and ISA clients will pay lower charges, and no existing Retirement Account or Investment Bond client will pay higher charges on their existing investments.

Currently, SJP charges are expressed as an all-inclusive charge that combines the advice, product or platform, and fund charge. The planned changes will separate these out and make them simple to understand and to compare with other providers. The changes are also based on taking a consistent approach across all investment products, to better align the price paid with the value received.

If you want to withdraw funds from your account, please speak to your financial adviser or contact us directly using the information found here.

We know things can change quickly, so if you experience a life-changing, or even just challenging, event which has an impact on your financial situation, speak with us as soon as you can. There is a range of support available to you, and we can make a plan. Please speak to your financial adviser or contact us directly using the information here.