SJP Ongoing servicing charge refund submission FAQs

As part of our review of ongoing servicing, some SJP clients have had their Ongoing Advice Charge (OAC) switched off. This is because these clients have not met with an SJP adviser recently.

As a result of this process, these clients have been contacted and will receive a refund into their bank account of the ongoing servicing charges they paid. Please find below a set of Frequently Asked Questions relating to this process.

Refunds

How will my refund be paid?
How is the refund amount calculated?
What period does this refund relate to?
What happens if I haven’t had service for longer than that timeframe?
How will this affect my tax?
Why does the payment take three weeks to be processed, is there any way this can be done quicker?
How long do I have to change my bank account details if I need to?
Can I receive my refund into a non-UK bank account ?

Servicing in the future

Can you please explain the service that I can expect now my Ongoing Advice Charge is switched off?
How do I turn my Ongoing Advice Charge back on?
What happens if I want advice in the future?
What if I want advice, but from a different Partner?
SJP Approved 27/09/2024