Our simple, interactive app design is now evolving to our New Online Services, across laptop and tablet views.
Giving you the bigger picture and a fresh new look
The SJP App is all about simple design and ease of use. We've now rolled out this look to a new laptop and tablet view. It's the next big step in our ever-evolving digital Online Services.
We've had over 120,000 downloads of the app so far. And now, with these new ways to view, there's even more choice on how and when you see your investments with us.
Try New Online Services now
With New Online Services. there's no need for multiple sign-in details. Just use your current app sign-in email and password to gain access.
Not got the app yet? No problem, you can sign-up to Online Services and start using, then get the app at a later date, if desired.
Sign in to our New Online Services using your existing SJP app sign-in details.
Sign up for New Online Services. See your investments on the device of your choice, at the time that suits you most.
We’ll be continually expanding our New Online Services.
Right now, you will find the following features to help you keep track of your investments.
*What does Beta mean?
Beta is a shorthand term for a new/test version of a digital service.
With every new service, there are some features and access issues that are still being worked on and not available right now.
These include:
- ISA top-up function and News and Insights section.
- There is no access for Corporate, Power of Attorney and Non-UK clients.
However, you can still log-in or register for our Original Online Services, which contains all of the above features.
Ever-evolving features
Our Online Services will never stand still. We are busily working on new feature releases every single day.
We are planning:
- Areas to update and change your personal details and settings.
- A performance comparison tool, so you can compare your investments to a range of metrics.
- Helpful news and insights from our experts.
Safety and security first.
It's that simple.
As one of the largest advice-led wealth management firms in the UK, we strive to lead the way on digital safety and security. Peace of mind for you when it comes to your personal information. Just some of our safeguards include:
- Multi-factor authentication.
- Biometric sign-in.
- End to end encryption.
- A whole team of digital safety experts on your side.
Supporting you with our app
If you need support with the app, here are some answers to our most frequently asked questions.
For any further assistance, please call us on 0800 151 3383.
Opening hours: Mon to Fri 8am -6pm, Sat 9am - 1pm.
General
New Online Services consist of two elements app and desktop/ tablet, you access both using one set of credentials, so it does not matter how you register or choose to access in the future.
The app is available to download from the App Store and Google Play Store. iPhones must be iOS 16 or later and Android 9.0 or later, but the app store should check if your device is compatible.
You can also register using desktop/ tablet, click here.
We recommend you set aside 10 minutes to register for New Online Services. Please note, you will need access to a mobile device to complete ID&V. More information on this is available below.
You will need to set up a username, password and verify your identity. While you can register with any email address, we suggest a personal rather than work email. You’ll need either your passport or driving licence to hand and will be asked to take a selfie, purely for authentication purposes. We recommend you take the selfie against a clear background.
Only valid documents that are in-date and not expired will be accepted. The image uploaded must be a photograph of the original, not digital scans or photocopies, or pictures of ID from a screen. You will need to submit a good quality photograph of the whole document requested. Damaged documents, images with glare or smudges, or sections cut-off will not verify your identity.
Access and registration
When registering for New Online Services you would have chosen an email address and password. You to reset your password via the “Forgot password" link on the sign-in page.
No, the app uses biometric ID (fingerprint or facial recognition). However, if you fully log out via the main menu of the app, you will need to log back in with your email address and password. You may also be asked to enter a one-time passcode as a further security measure.
For desktop/ tablet you will be required to enter your username and password each time.
Identification and Verification
We use an industry leading partner called Onfido to secure the data which is used for verification purposes only. Onfido securely stores all selfies, photos of identity documents, and facial scan data in an encrypted format. All data is permanently destroyed after 90 days and is not sold, leased or traded.
