We take our responsibility to look after your money, information and privacy seriously. We therefore have security measures in place to help combat fraud and cybercrime. As individuals there are also some simple steps and guidance that we can all easily follow to improve our personal online security. By raising awareness of common fraud scams we hope you'll recognise the warning signs early and keep yourself safe.

Security checklist:

Password protect devices and online accounts
Beware of email and telephone scams
Keep your operating system, firewall and antivirus up to date
Be careful when using unsecure wireless connections
Be aware of the risks associated with social media

Our interactions with you:

St. James’s Place will:
  • Provide a secure website to login to Online Services (this can be checked by looking for the padlock icon next to the address bar).
  • Only send withdrawal funds to a verified bank account in your name.
  • Verify who you are when speaking to you on the phone, by asking you security questions.
St. James’s Place will not:
  • Ask you for your password over the phone.
  • Send you an unsolicited email with a hyperlink to our login page asking you to enter your Online Wealth Account credentials.
  • Ask you for payment or credit card details.
  • Call you to notify you of a problem, and then request you call us back immediately to discuss the problem further.

If you would like further information about online security and fraud, please visit www.getsafeonline.org, www.actionfraud.police.uk and www.cyberstreetwise.com St. James’s Place cannot accept responsibility for content on external websites.

Shareholder warning

St. James's Place plc does not authorise third parties to contact shareholders by any method regarding the sale or purchase of St. James's Place plc shares. Any such calls, emails or mailings received should be treated with extreme caution.

For more information, please go to the FCA website or telephone +44 (0) 800 111 6768 (the FCA’s consumer helpline).

If shareholders are approached by suspect boiler room operators, please report the incident via the Action Fraud website.

  • Investment scam warning

    Investment scam warning

    St. James's Place has been made aware of brochures being sent to members of the public which appear to have originated from within St. James’s Place. These brochures make an offer to sell a fixed income Bond, returning between 6% and 8% with guaranteed capital safety, which St. James’s Place does not provide. The email address [email protected] is used, however this is not a St. James's Place email account.

    This is a scam designed to encourage you to invest in a product which in all likelihood does not exist and certainly is not connected with St. James’s Place. We would encourage you not to respond to these brochures or any follow up phone calls and to report them to Action Fraud if you are a UK resident. Additionally you can report via FCA. Overseas residents should report this activity to their local regulator or law enforcement.

  • Email scam warning

    Email scam warning

    St. James's Place has been made aware of emails being sent which appear to have originated from within St. James’s Place Private Client Team. These emails make an offer to sell a fixed rate Bond which St. James’s Place does not provide.

    This is a scam designed to encourage you to invest in a product which in all likelihood does not exist and certainly is not connected with St. James’s Place. We would encourage you not to respond to these emails and to report them to Action Fraud if you are a UK resident. Additionally you can report via FCA. Overseas residents should report this activity to their local regulator or law enforcement.

  • Investment scam warning

    Investment scam warning

    St. James’s Place does not promote single investment opportunities and if you receive contact from a firm purporting to be St. James’s Place Wealth Management styled SJP WM, offering the opportunity to invest in Sirius Minerals plc, you should treat this with caution and conduct your own due diligence. We are aware that there is a genuine investment proposition for Sirius Minerals plc and would recommend that you contact them directly. The email address [email protected] and the name Dan Willis are not linked to St. James’s Place. If you have had any contact we would advise reporting to Action Fraud here.

    If you are reading this because you feel you may be targeted or have received a suspicious email or LinkedIn connection request from an unknown party claiming to be a representative of SJP, you should inform us and check the official Financial Services register of regulated individuals and firms, published by the FCA. If the contact doesn’t appear on the register, they are certainly not legitimate.

    If you think a fraud has occurred that involves your SJP investments or that your communications with SJP may be compromised, you should report it to your SJP Partner ASAP by telephone or face-to-face, providing as much detail as possible.

    They’ll be able to support you and refer your concerns to SJP’s Financial Crime Prevention team to investigate.

    We recommend that you always take time to consider the circumstances of what you are being asked to do, and your SJP Partner can help determine if this is a genuine request.

    If it sounds too good to be true, it probably is!

    Remember, if you have any suspicions: -

    • Ask for more information and compare with your own independent research.
    • Do not be afraid to terminate contact with anyone if you have concerns.
    • Spot and avoid scams on the Take Five to Stop Fraud website
    • You can check on the Citizens’ Advice website to see if something might be a scam.

    Top tips if you think you’ve been a victim of a scam

    • Contact your bank immediately on a number you know to be correct, such as the one listed on your statement, their website or on the back of your debit or credit card.
    • Report it to Action Fraud online or on 0300 123 2040. In Scotland, contact Police Scotland on 101.
    • For suspicious emails, forward to: [email protected] - www.ncsc.gov.uk/collection/phishing-scams
    • To report a fraudulent (Smishing) message forward the message, phone number or company name to 7726. This is a free service. The National Cyber Security Centre (NCSC) will investigate.
    • Check an investment opportunity using the FCA ScamSmart online tool by answering a few simple questions. If you have been the victim then you should report it to the FCA on 0800 111 6768
    • National Cyber Security Centre (NCSC): https://www.ncsc.gov.uk
      - view articles and guidance on how to stay safe online.

Investment scam warning

St. James's Place has been made aware of brochures being sent to members of the public which appear to have originated from within St. James’s Place. These brochures make an offer to sell a fixed income Bond, returning between 6% and 8% with guaranteed capital safety, which St. James’s Place does not provide. The email address [email protected] is used, however this is not a St. James's Place email account.

This is a scam designed to encourage you to invest in a product which in all likelihood does not exist and certainly is not connected with St. James’s Place. We would encourage you not to respond to these brochures or any follow up phone calls and to report them to Action Fraud if you are a UK resident. Additionally you can report via FCA. Overseas residents should report this activity to their local regulator or law enforcement.

Email scam warning

St. James's Place has been made aware of emails being sent which appear to have originated from within St. James’s Place Private Client Team. These emails make an offer to sell a fixed rate Bond which St. James’s Place does not provide.

This is a scam designed to encourage you to invest in a product which in all likelihood does not exist and certainly is not connected with St. James’s Place. We would encourage you not to respond to these emails and to report them to Action Fraud if you are a UK resident. Additionally you can report via FCA. Overseas residents should report this activity to their local regulator or law enforcement.

Investment scam warning

St. James’s Place does not promote single investment opportunities and if you receive contact from a firm purporting to be St. James’s Place Wealth Management styled SJP WM, offering the opportunity to invest in Sirius Minerals plc, you should treat this with caution and conduct your own due diligence. We are aware that there is a genuine investment proposition for Sirius Minerals plc and would recommend that you contact them directly. The email address [email protected] and the name Dan Willis are not linked to St. James’s Place. If you have had any contact we would advise reporting to Action Fraud here.

If you are reading this because you feel you may be targeted or have received a suspicious email or LinkedIn connection request from an unknown party claiming to be a representative of SJP, you should inform us and check the official Financial Services register of regulated individuals and firms, published by the FCA. If the contact doesn’t appear on the register, they are certainly not legitimate.

If you think a fraud has occurred that involves your SJP investments or that your communications with SJP may be compromised, you should report it to your SJP Partner ASAP by telephone or face-to-face, providing as much detail as possible.

They’ll be able to support you and refer your concerns to SJP’s Financial Crime Prevention team to investigate.

We recommend that you always take time to consider the circumstances of what you are being asked to do, and your SJP Partner can help determine if this is a genuine request.

If it sounds too good to be true, it probably is!

Remember, if you have any suspicions: -

  • Ask for more information and compare with your own independent research.
  • Do not be afraid to terminate contact with anyone if you have concerns.
  • Spot and avoid scams on the Take Five to Stop Fraud website
  • You can check on the Citizens’ Advice website to see if something might be a scam.

Top tips if you think you’ve been a victim of a scam

  • Contact your bank immediately on a number you know to be correct, such as the one listed on your statement, their website or on the back of your debit or credit card.
  • Report it to Action Fraud online or on 0300 123 2040. In Scotland, contact Police Scotland on 101.
  • For suspicious emails, forward to: [email protected] - www.ncsc.gov.uk/collection/phishing-scams
  • To report a fraudulent (Smishing) message forward the message, phone number or company name to 7726. This is a free service. The National Cyber Security Centre (NCSC) will investigate.
  • Check an investment opportunity using the FCA ScamSmart online tool by answering a few simple questions. If you have been the victim then you should report it to the FCA on 0800 111 6768
  • National Cyber Security Centre (NCSC): https://www.ncsc.gov.uk
    - view articles and guidance on how to stay safe online.

If you have any concerns that you may be subject to one of these scams, please email us and a member of the team will get back to you within 48 hours

Get in touch
SJP Approved 05/04/2024