SJP Online security

We take our responsibility to look after your money, information and privacy seriously. We therefore have security measures in place to help combat fraud and cybercrime. 

As individuals there are also some simple steps and guidance that we can all easily follow to improve our personal online security. By raising awareness of common fraud scams we hope you'll recognise the warning signs early and keep yourself safe.

Security checklist:

Password protect devices and online accounts
Keep your operating system, firewall and antivirus up to date
Be careful when using unsecure wireless connections

Our interactions with you:

St. James’s Place will:
  • Provide a secure website to login to Online Services (this can be checked by looking for the padlock icon next to the address bar).
  • Only send withdrawal funds to a verified bank account in your name.
  • Verify who you are when speaking to you on the phone, by asking you security questions.
St. James’s Place will not:
  • Ask you for your password over the phone.
  • Send you an unsolicited email with a hyperlink to our login page asking you to enter your Online Wealth Account credentials.
  • Ask you for payment or credit card details.
  • Call you to notify you of a problem, and then request you call us back immediately to discuss the problem further.

If you would like further information about online security and fraud, please visit www.getsafeonline.org, www.actionfraud.police.uk and www.cyberstreetwise.com St. James’s Place cannot accept responsibility for content on external websites.

Scam and fraud awareness

There are simple steps you can take to stay safe online. By understanding the most common scams and knowing the warning signs, you can act quickly and confidently to protect yourself from fraud.

Discover more

Shareholder warning

St. James's Place plc does not authorise third parties to contact shareholders by any method regarding the sale or purchase of St. James's Place plc shares. Any such calls, emails or mailings received should be treated with extreme caution.

For more information, please go to the FCA website or telephone +44 (0) 800 111 6768 (the FCA’s consumer helpline).

If shareholders are approached by suspect boiler room operators, please report the incident via the Action Fraud website.

If you have any concerns that you may be subject to one of these scams, please email us and a member of the team will get back to you within 48 hours

Get in touch
SJP Approved 30/05/2025