SJP Why are people making claims against St. James's Place?
At SJP, we recognise that things don’t always go as they should. To demonstrate our commitment, in 2024 we set aside a provision to rebate charges in situations where we could have delivered a better service.
Most of the claims we received did not relate to the suitability of advice, but rather to the level of ongoing service provided by the Partner. Where a client pays an annual charge, they should receive regular advice reviews, alongside other services and ad‑hoc support.
We take our responsibilities to clients very seriously and have worked closely with the Financial Conduct Authority to raise standards - both for ourselves and across the wider industry.
Putting things right
We are sorry whenever a client has not received the ongoing service they have paid for. We are committed to investigating any complaint thoroughly and fairly, and we will refund any charges where this is found to be the case.
To ensure this happens, in the past year we have proactively contacted every client who may not have received the service they paid for - regardless of whether they raised a concern with us. If you have any questions about your charges or the service you’ve received, you can get in touch here.
Please don’t hesitate to contact your Partner if you need further support. The FCA has confirmed that if a client has concerns about charges paid, they should contact the company directly rather than involving a third party such as a Claims Management Company (CMC), who may deduct fees from any payment made.
Why you can continue to trust SJP
SJP is one of the UK’s largest financial services providers, with more than 1 million clients and £220 billion funds under management. 1
Since we were founded in 1991, we have always had stringent regulatory controls in place, which we review internally and with the FCA. These measures include regulatory protection, industry compensation, safekeeping and assets held to back client products. Together, these help provide a ‘safety net’ for our clients. You can find out more on SJP’s client and corporate protection measures here.
We also have the largest network of accredited and chartered financial advisers in the country – currently more than 4,900 in over 2,500 local Partner practices. Our reputation rests on the individual integrity and accountability of those advisers, and the fund managers that we select to manage your investments.
We have a corporate responsibility to monitor the performance of our people and our processes – and to make changes if we fall short of our own high expectations, or those of our clients.
We’re proud that St. James’s Place continues to have an outstanding rating on VouchedFor, the UK’s leading consumer review site for financial advisers, with a score of 4.9 out of 5 from over 38,000 reviews2.
1 Data correct as at 31 December 2025.
2 Average rating given to 741 St. James’s Place advisers across 38,866 reviews on Vouchedfor, March 2026
The value of an investment with St. James's Place will be directly linked to the performance of the funds you select and the value can therefore go down as well as up. You may get back less than you invested.